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Best Practices
Best Practices
BSP Quota
Enhanced Booking File Servicing
Enhanced Booking File Servicing provides functionality to enable you to offer additional services to your customer.
The following are some examples:
  • Ticket on departure (TOD) - an arrangement where the passenger collects their ticket from the airline at the airport before checking in for their flight.
  • Prepaid ticket advice (PTA) - an arrangement similar to a TOD, but the passenger's journey originates in a country other than where the ticket is purchased.
  • Additional collection (ADC) - an arrangement where you collect an additional payment for a customer's ticket, and request the airline to reissue the ticket.
  • Fare request - when you ask an airline to quote a fare for a journey, in those situations when you are unable to quote it in the Galileo system.

Points to note:
  • Inputs to identify these service requests begin with the format RQ. and the type of service request identified by a keyword.
  • In addition to the examples listed above, you must also enter an RQ. item whenever you issue manual tickets or multi-purpose documents. This will ensure that you receive credits from Galileo for the bookings made (applicable in some markets).

Identifying Servicing Options
Not all airlines in all locations support the same RQ. servicing functions. To identify the servicing options available for an airline (United Airlines) at your agency location: Enter: RQ*UA
Screen response:


Keyword Type of service request
ADC Additional collection
ETE Electronic ticketing – even exchange
ETI Electronic ticketing – issue
ETRF Electronic ticketing – refund
ETV Electronic ticketing – revalidation
FARE Fare
GENR General request
GRPD Domestic group request
GRPI International group request
LIMO Limousine service
PTA Prepaid ticket advice
STOP Stopover package
TOD Ticket on departure

Note: If the fare or PTA request relates to marine travel (ship's crew), M is added as a fourth character, e.g. FARM or TODM.
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